The questions people actually ask.
Everything below is how we operate, not how we hope to operate. Ordered by how often each one decides whether somebody books.
- Answers
- 13
- Phone
- A person picks up
- Guarantee
- 48 hours
- Contracts
- None
-
How does the free first clean actually work?
You book a recurring plan of three visits. We do not charge you for the first one at all, so the first clean is genuinely free rather than discounted. The second and third visits are at the flat rate you were quoted before you booked. That means three cleans for the price of two, and you know all three numbers up front.
-
Do you really do cleaning and junk removal on the same visit?
Yes, and it is the reason the company exists. Most people who need a deep clean also have a broken dresser in the basement and a mattress in the garage. One crew, one appointment, one flat price, and the truck leaves with the junk in it.
-
What is the Thanksgiving clean?
If you have been on a biweekly plan for a full year, the visit that falls before Thanksgiving is not charged. One free clean at the point in the year when the house is about to be full of people. You do not need to remember it or ask for it. We track the anniversary and it simply is not on that invoice.
-
What does it cost?
Recurring cleans start at $169 a visit and deep cleans start at $289 for a typical three bedroom. Junk removal starts at $75 and is priced by how much of the truck you fill rather than per item, so the labor and the disposal fees are already in the number. Use the price tool and you get a real range in about thirty seconds, before anyone calls you.
-
Do I have to be home?
No. Most of our recurring customers are at work. We take a lockbox code, keypad code, or smart lock access, note it on the job file, and text you the before and after photos when we lock up.
-
Do you bring your own supplies?
Yes, everything. Vacuums, cloths, and products all come with the crew, so nothing of yours gets used up and nothing has to be waiting for us.
-
Who is actually walking into my house?
W-2 employees, not gig subcontractors. Every hire clears a national criminal record check plus a Massachusetts CORI or New Hampshire equivalent before their first job. You get the same crew on every recurring visit.
-
What if I am not happy with the clean?
Tell us within 48 hours and we come back and redo the room at no charge. If the second visit still misses, that clean is free. No arguing about it.
-
What do you clean with?
Plant-based products as standard, on every visit, not as an upsell. If you would rather we used something you already have under the sink, leave it out and we will use that instead. Tell us about allergies or a scent you cannot be around and it goes on your property notes, so the crew knows before they arrive rather than after.
-
What will you not take in the truck?
Paint, oil, solvents, asbestos, propane tanks, ammunition, and medical waste. Those need a licensed hazardous waste route and we will tell you exactly where to take them. Everything else, including freon appliances, we handle.
-
What happens to the stuff you haul away?
Anything usable goes to Habitat ReStore or a local shelter and you get the donation receipt. Metal, electronics, and mattresses go to recyclers. The landfill is the last stop, not the first.
-
Can I reschedule a visit?
Yes, free up to 24 hours before the visit, by text. Inside 24 hours there is a $45 fee because the crew is already scheduled and paid for that block. Once your three visits are done you are not signed up for anything further, so you can stop, continue, or change the frequency, whichever you want.
-
Do you work weekends?
Seven days a week, 7am to 7pm. Weekend slots are the first to go, so book them a week out.
-
How do I pay, and do I tip?
Card, ACH, or Apple Pay on file, charged after the visit is complete. Tipping is never expected. Our crews are paid a real wage, not a tip-dependent one.
Your first clean is free.
Book three visits, we waive the first. The Sunday Best Guarantee covers every visit after that. Start with a price, not a phone call.